TERMS/OUR POLICY
 

1. Your initial deposit reserves your event date and is non-refundable. This cannot go towards other cake purchases. If you wish to still do your cake as agreed we will make minor changes and remove artwork and any stands, flowers and delivery charges. This change must be firm at time of cancellation and sent in writing to whiskfulcreations.jkitchen@gmail.com. Cancellations are all final at time of cancellation of said date. Make sure you are ready to book and are confirmed on the event before putting any deposits down.

2. We must receive the balance by the due date indicated when you place your order. After the due day the order is void, and deposit will not be refunded.

3. The date of your final payment is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

4. Delivery and setup is set in a one hour time frame. We do not deliver cakes hours before your event unless refrigeration is available.

5. Cakes for outside events are recommended to be done in Fondant only we are NOT responsible for any Buttercream cakes in an outside venue from May 1– Nov1.

6. We are not responsible for any damage to the cake after it has left. You are responsible for providing an appropriate and secure LEVEL area to transport and at the event. Cakes are heavy and require a sturdy LEVEL table, and optimal room temperature of 74 degrees or below.

7. If you or your representative elects to pick up and set up a tiered or intricate art cake, you assume all liability and responsibility for the condition of the cake once it leaves Whiskfulcreations’ possession. An SUV or Van is recommended. If you pick up in a car the back seat MUST be level. Delivery of the cake should be directly to your venue. IF you are storing overnight refrigeration is a MUST. We highly recommend delivery of all tiered, detailed and heavy cakes.

8. Cake stands not rented from our Bakery are at your own risk. Please make sure they can with stand the weight of your cake. Cakes are very heavy and require a properly constructed stand.

9. If flowers are provided by an outside source, we will arrange up to 10 stems free; $1 for each additional stem. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. We prefer to provide the flowers to assure quality.

10. If you or your representative elects to use a non-licensed or have Friends/Family cut your cake you assume all liability for the cake. Cakes are to be dis assembled prior to cutting. Do not cut while stacked. Cutting directions are available upon request.

11. Location of your cake is Important we are not responsible for any cakes set beside speakers, heat lamps, fans, or other conditions that are not optimal to cakes and buttercream icing. The bakery has the right to refuse any set ups that are not optimal conditions for the cake.

12. Once cakes are set up, they are not intended to be moved until served. The Bakery is not responsible for damage caused by others after the cake is set up by the bakery Staff.

13. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. We also reserve the right to use any Cake photos posted on social media by you, guests or professional photographers.

14. Click here for common Q&A

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*Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.